Start>Run. Type dxdiag in the box & press OK.
Once the DirectX Diagnostic Tool has completed running, click on "Save All Information..", & save the file to a convenient location.
Open the text file you've just saved above, highlight all the text then copy & paste in the game support site box/forum & submit the info.
If you have problems submitting the info, tell us the game site web address & we'll tell you how to do it. G