Acer Aspire battery won't charge when in sleep or hibernate

  JustinJSY 10 Dec 11
Locked

I have an Acer Apire 5745DG, less than 12 months' old.

The battery charges okay when the machine is turned on, but when it is in sleep or hibernate it doesn't seem to charge. The orange light comes on, but the battery doesn't charge even if left overnight.

Is this a problem with the machine, operating system or battery? Acer say I must pay to have it repaired which I feel is unacceptable.

Thanks in advance.

  Fruit Bat /\0/\ 10 Dec 11

Check power setting in windows and BIOS

at less than 12 months old and if faulty it is unacceptable (sale of goods act)

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