Acer Aspire 5551 WiFi Connectivity Problems - Fell Off Network and Won't Reconnect

  Pete_101 17:30 14 Dec 14
Locked

My neighbour's laptop (Acer Aspire 5551) disconnected itself from the WiFi network and would not reconnect. The 'falling off' happened mid use. The laptop connects fine to another wifi router at another house. Also, my laptop connects to his router OK via wifi.

The router has been turned off and on with no difference.

I connected the Acer to the router with a cable (network connection OK with cable) and did an ipconfig /all, but now I am stuck as I don't really know what I am looking for. Any advice would be greatly appreciated.

The router is a netgear but I can't remember the exact model.

Many thanks, Pete

C:\Users\Micks>Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Micks>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Micks-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Mixed IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter Physical Address. . . . . . . . . : FA-7B-CB-74-DF-4A DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter Physical Address. . . . . . . . . : F0-7B-CB-74-DF-4A DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Physical Address. . . . . . . . . : 70-5A-B6-EA-B1-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B1C1D8E8-1F39-4588-808B-6017612238B0}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{556DF6AB-C555-4154-99D2-1A552D59F826}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

  Ian in Northampton 17:33 14 Dec 14

Many laptops have a small switch near the keyboard that turns wi-fi or on or off. Is it possible that he's accidentally pressed this, thus turning his wi-fi connection off? I guess not if it works in another house...

  Pete_101 17:36 14 Dec 14

I made sure the wifi is actually on. The indicator is lit up and when I toggled it off and back on again there was an on-screen icon that popped up indicating it was off then back on.

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