and it wasn't a problem I had... thought there were a few other minor issues...
I would suggest a the following, in this order;
1)If the student want to particularly stay with Ability Office, try a re-install. (Also note that the latest version of Abilty is imminent... it may be that the current version, which is better thatn what you have, may become available on coverdisc more readily. Something Called "Abilty Office Essentials" was on another coverdisc recently. I think the only drawback of significance, if I remember correctly, was that the WordProcessor wouldn't export in rtf format)
2)Ability Office is available as OEM for about £15, (when bought with hardware). This might be an option. Try click here
3)Consider other free suites particularly;
OpenOffice at click here
EasyOffice at click here
602 at click here