Hi Josquius. I think the best way to back up the data is to use nero or similar writing software rather than InCD. With InCD you can only read the files on a computer with a similar packet writing utility. Your other problem sounds more serious Your cd writer seems to be developing a number of problems. If you have a UDF formatted disk in a drive for use with InCD, the drive eject button is disabled so you can only eject the disk through software such as via My Computer. I suspect that the background to your problem may be that you had a software problem and in trying to resolve it you may have used excessive force to remove the disk and damaged the drive. I could be wrong, but need more background information to come to a more informed decision. You may be interested to know that there was a cd writing software program on the cover disk of the November issue of PC Advisor.