Ok Folks. Could not find Creative's telephone support number - said it was with the packaging of the player but it is not. However, managed to get all working by uninstalling the device from Device Manager and letting the Zen locate the driver software.
A couple of queries, please:
I have a 3 pin plug with USB connector that I use to charge by Rio Carbon mp3 player. However, it will not charge the Zen despite the Rio's usb lead being able to charge the Zen from the computer. There must be something in the Creative's 3 pin plug that forces one to use their own plug!! Any idea where to buy the cheapest plug that will actually work?
The FM facility appears only to work using Creative's own headphones - is this correct? My own earphones are better quality but do not work the FM as the Creative's must act as an aerial. Do I really have to carry 2 pairs of earphones??