I can't comment specifically about v11+ but I know someone who had exactly the same probs as you when doing a download upgrade from v9 to v10+, i.e. things 'missing' and other things not working.
I believe he totally fixed it by going back to ULead and getting the 'box' version which came with v11+ CDs (not just an upgrade) and a printed manual, both of which solved all probs. Not unreasonably, he was charged for the balance but I recall he said that, for the extra money, it was very well worth it. HTH.