New Plus Net Broadband possibly

  Audio~~Chip 12 Sep 13
Locked
Answered

I am thinking of migrating from O2 before it changes over to Sky Broadband. Does anyone have PlusNet broadband and got any views on how there customer service is and any reliabilty issues.

Aslo are TalkTalk connected in anyway to PlusNet ?

  onthelimit1 12 Sep 13

TT have nothing to do with Plusnet - Plusnet is linked to BT. Their call centre is in Yorkshire which some find easier to understand than India!

Don't have it myself, but seriously thinking of changing when fibre optics become available here. People I know who use Plusnet seem happy with the service (with one exception who had endless problems with email. He's gone back to BT despite me telling to just setup a gmail acct!).

  Audio~~Chip 12 Sep 13

Thanks onthelimit1

Will consider PlusNet then. Good to have a UK call centre!

Cheers Steven

  alanrwood 12 Sep 13
Answer

Had Plusnet for a year . I had two ISPs at the time as one for business one for pleasure (wife). Now retired I gave up Plusnet as my allowance on Namesco was higher and I had been with them for about 7 years and found them to be excellent. (Unfortunately they are no longer taking new broadband customers).

The only thing to watch with Plusnet, when I used them, was that the daytime speeds were throttled unless you paid them an extra £5 as month. Look carefully at their current speed offerings as I am no longer current with them.

  Audio~~Chip 17 Sep 13

Thanks alanrwood

Good advice there! will look into that Throttled speed

  The Teacher 19 Sep 13

I changed from Sky Broadband to Plusnet and haven't had a single problem with it. Customer service is excellent and they will always try to help you. Go for it.

  HondaMan 07 Oct 13

Which? have recently done a review of ISPs and Plusnet came out joint top. I have been with them for over 5 years and no problems. Current download speed on fibre optic is 94Mbps

  alanrwood 08 Oct 13

Not bad when their advertised max download speed is 76Mb/s.

  alanrwood 08 Oct 13

Not bad when their advertised max download speed is 76Mb/s.

  alanrwood 08 Oct 13

Sorry doul reply. Forum very slow agauin this morning. It appeared to just hang

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