Help can't get updates for t.t.1

  tomtom frustrated 17:08 21 Apr 16
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Hi, Can't get any updates as although lead connects,to both pc and tomtom but the tomtom and the pc tomtom prog don't recognise it is connected.I thought it might be the lead so got new tomtom lead connected (alot of money) and still it doesn't recognise it is connected in order for me to get updates

  Ventad 15:24 22 Apr 16

First of all press the startup button on the TT and hold it down until you hear the drum roll , this resets the TT and empties the cache. Then follow click here

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