So I phoned the helpdesk again and spoke with a gentleman. I explained the situation to him and again had to go through the parental control options and again they didn’t work. At this point he said that he would get someone to call me back within 48 hours. This was Monday evening. Tuesday and Wednesday came and went with no call.
On Thursday I received a call from Xbox. By this time I had received my credit card statement showing a £42.50 Microsoft Xbox Live transaction dated 11 March. The lady from Xbox advised me that had I not spent the 800 points then she would have gladly refunded me however, Microsoft’s international policy states that if any points have been used then no refund will be given. Also I should have purchased an Xbox membership card from a game store if I didn’t want my credit card being used. I again explained the whole story to her – about the fact that I had no issue with paying a subscription to Xbox live but was absolutely stunned when I discovered that not only can I not remove my credit card details from the console, that anyone can use my card without permission to make online purchases, including minors, and that no authorisation code or password is required in order to do so. She went on to say that she could remove my credit card details from “their” system but this would take 30 days. During this 30-day period I was not to purchase anything online otherwise the removal would be cancelled! My card details will always remain in the Xbox but any transactions made using the card would be declined. In order to get this process started today I have had to agree to cancel my sons subscription to Xbox live. There were only 5 days left but it’s not the point really.
I mentioned the compromise that they had initially offered saying that if I bought an additional 800 points then they would refund me 5000. This was also declined. I asked to speak with her supervisor but she told me that she was the supervisor. I asked for an address so that I could make a formal written complaint and was told that notes of our call were being logged. If I really wanted to write then I could email support at Xbox Live.
I guess that my only option is to contact my credit card company and see what advice they give. It seems that I’ll have to swallow the £42.50. I’m just so annoyed that Microsoft makes it so very very easy to make a purchase online but so very very difficult to remove my card details.