I have been with them for 2 months now and they are a good reliable fast service. Have yet to have a bill over £14 a month. It pays to purchase a Mailbox @ £8+ per year for a PoP3 account that can be set up in Oulook Express so your mails never get to the web mailbox. You can also get a free firewall if needed. Just like a ordinary ISP PoP3 setup. You have to pay for line activation (2 days in my case) and also a ADSL modem. I bought the USB Speedtouch 330 that was recommended and was up and running in 3 days from order. If you intend to network then go for a Router.