Newuser2 13:53 22 Oct 03

I must post a thread to praise Western Digital for their customer service. I purchased a WD hard drive from Dabs, it arrived & it was an OEM.
Just the drive. No idication on website as to OEM or Retail, Dabs resposne has at best been ???????
I called into Western Digitals local office & a very pretty lady supplied me with all the drivers, screws etc.
Free of charge even though I offered to pay.
Thats what I call service, will I buy Western Digital again. YES.
From Dabs what do you think.

  Stuartli 14:09 22 Oct 03

Good to hear, especially as I'm on my second Western Digital HDD, a WD600JB...:-)

I got mine from Scan and it was also an OEM version but I already had all the bits and bobs and probably saved a considerable sum buying it in this form.

  siouxah1 16:14 22 Oct 03

Hi there Newuser2.

As a matter of interest DABS have the package type under description on the individual item. It does state OEM for WD discs.

Regards Brian j

  The Spires 10:39 29 Oct 03

I had a problem with a smallish 40 WD,(3 year warranty) after trying Western Digital recovery software I came to the conclusion it was dead. I entered my serial into the WD warranty site and was supplied with return label to print. Two weeks later it was returned via UPS. I still have almost two years warranty left, very happy with the service from WD.

  Stuartli 12:01 29 Oct 03

It's the models ending with JB like mine that have the three rather than the one year warranty - it's worth noting if anyone is thinking of buying a WD hard drive.

It does usually mean a drive of slightly smaller capacity but the peace of mind is worth it as you have discovered.

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