I followed this same "Well done Kodak" route, and gave praise [via this forum] to Kodak Support for their great response to my problem DX3700 and Docking station.
But- The camera was repaired,and the docking station checked, but it still as the original problems. Further contact with Kodak Support as run up a heavy telephone bill, in trying to obtain remedies via their technical and download facilities.Yes I agree that Kodak are being very helpful, but at the expense of my telephone and internet bill.Kodak have done on-line diagnostic test, recommended various things, all without much success. My simple problem, the camera will not download from the docking station, as it should.When the camera was returned, the latest released Firmware was installed by the repairer, this would not work with the original software, so downloading the new software from Kodak was recommended. Having made a number of attempts at loading this long download, without success, I am still in discussions with Kodak.But I wish they wouldn't keep telling me that they keep trying to contact me by telephone and fax, when my answering service states this is not so. Funny I always seem to get their email.
Sorry PC Doctor for airing my greivance within your posting.But the ongoing problems are causing concern, considering that I also thought my original problems with my DX3700 had been solved with great customer service originally.