I had a fault with my previous Fuji camera about 2 years outside warranty period. Sent off for repair and after negotiation the repair cost was halved and I was given a further 1 year full warranty. About 10 months later camera went on the blink again and this time it was replaced with a new top of the range model. As my previous camera used smart media cards which I had purchased and could no longer use in new camera Fuji sent me free of charge a new 128 MB XD card. Can't say fairer than that in this age of poor customer service.