Websites 'breaking consumer laws'

  oresome 17:21 09 Sep 09
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"More than half of websites selling electronic goods were breaking European laws aimed at protecting consumers, according to an EU investigation."


Something forum members have been aware of for sometime.

  spuds 18:10 09 Sep 09

"Any website which continues to break the law faces fines".

But how many have been fined over the past year, I would suspect probably none. Taking complaints to trading standards, usually brings "We can do very little, due to lack of resources or finance". I know our local trading standards have not brought any company or person before the law courts, unless it was a large scale exercise involving other agencies.

  Forum Editor 19:13 09 Sep 09

revealed irregularities."

That comes as no surprise at all.

  morddwyd 19:41 09 Sep 09

Six of 14 is less than half!

Statistics again!

  carver 20:17 09 Sep 09

I actually read the small print on one website and found included very near the end a small clause that stated "if after 6 months a fault develops and the item can not be repaired or replaced then we will deduct a percentage of the value for usage".

Wonder how many more sites have illegal clauses added.

  oresome 21:02 09 Sep 09

morddwyd,
The survey is European wide and the percentage figure refers to the entire survey.

carver,
What makes you think this clause is illegal?

  Forum Editor 23:00 09 Sep 09

Well spotted, but that's not really the point. It's a huge proportion.

  morddwyd 06:04 10 Sep 09

You're right, of course, and it is to be hoped they do something about it.

Cross border consumer law is one of the benefits of EU membership.

The benefits never seem to get so much publicity as the bad points.

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