Davella 13:26 18 Jul 04

Greetings All
I met a fellow in ASDA whilst looking at Freeview sets. We got on talking about warrentees. He said that regardless of retailers warrentees (not to mention extended ones), the law states that it's 6 years for a warrentee on all electrical appliances. He claimed it was his job to deal with these matters and any one who buys an extended warrentee is a mug. Any thoughts on this subject?

  Stuartli 13:48 18 Jul 04

There is a difference between warranties and guarantees - the FE explained it a while back.

There have been some changes regarding anticipated life span for various products and up to six years has been mentioned, but it's not in the way or at the level that many people presume. See:

click here


click here

It would be, for instance, completely unreal for anyone buying a £30 microwave, £35 DVD player or £59 portable TV to expect up to six years' use trouble-free.

If products are built down to a price then you get what you pay for. In fact I understand that Asda, which used to give a three-year guarantee with much of its very cheap electrical products, has dropped the scheme.

That's probably because, as I'm given to understand again, it has a warehouse packed full of cheap electrical goods returned by customers for replacement or refund.

  davidg_richmond 14:52 18 Jul 04

The myth of 6 year warranties is simply a myth.

The Sales of Goods Act (as amended) states that goods must last for a reasonable length of time.

The new Sale and Supply of Goods to Consumers Regulations means that suppliers are obliged to repair or replace goods within 6 months of purchase where the goods are faulty.

The Limitation Act 1980 limits any court proceedings taken by a customer to six years from the date of purchase (this is where the myth comes from). Basically if the goods were not of merchantable quality from day one (even if this took some time to arise) the customer can pursue a remedy in court against the supplier for up to six years. This is not the same as saying if a product goes wrong within six years you are entitled to get the supplier to fix/replace them straight away. You need to first prove to the supplier that the goods were not of merchantable quality from day one, then they should provide a remedy. If they do not, then you can take them to the small claims court or pursue them through Trading Standards.

A warranty is generally a paid-for guarantee that gives the customer a guarantee that the supplier will provide a remedy without getting external proof that it is not of merchantable quality or going via the courts, i.e. less hassle. A guarantee is something the manufacturer or supplier provides you with and it generally goes beyond the protection that the Acts give you - an immediate remedy to a fault. Any written guarantee is now a legal contract between yourself and the supplier whereas before it could not actually be enforced by law.

  davidg_richmond 14:57 18 Jul 04

click here

Explains the differences and your rights quite clearly.

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