If you want a copy of your final bill and have access to the Internet go on Wanadoo's site and log in to the member's centre - there is a statement viewer there I think. Which site did you use for it to tell you that your line is incompatible? Often these services don't really give an accurate picture of what your line is capable of. If you can, get a professional to assess your line - also, maybe ask your neighbours if they can get broadband and with which service provider? Although slightly different to your problem, when I checked if I could recieve Freeview using the postcode checker on their website, it said I coudn't. However, I can recieve Freeview perfectly. I hope your problems rectified as easy as mine was - I just took a chance with Freeview but I appreciate that your problems slightly different with the contract.