the few times I've had to contact Virgin via 150 I've had the same positive experience. I suprised one of the support staff when I thanked them for being so much better than NTL - seemed only fair as I used to complain enough to the NTL muppets!
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Synology invites you to visit them at Insomnia on 26th – 29th August. Book your tickets now and visit Synology.