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I ordered a custom PC from Vantage on 9th Oct 2006 and was advised tht delivery would be, up to 10 days. They immediately deducted £1,897.82 from my credit card.
After 3 weeks of lame excuses for non delivery, I cancelled my order on 6th November 2006, by telephone and in writing.
I was advised by Rachel Swindale (Customer Services Manager) that they only process refunds on the 14th and 28th of each month, therefore I would receive my refund a few days after 'one of these dates'.
Both dates passed and still no refund. Every time I called Vantage I was told that my refund was being processed - It wasn't.
On 1st December 2006 I received an email from Rachel Swinburn stating that my refund was already done and if not it would be soon !!
If I asked them to check with their accounts department they would not allow me to talk to anyone from accounts but, would tell me they would call me back - they never did.
It is now 24th January 2007 and Vantage still have my money.
In short, Vantage Computers are ilegally hoilding £1,897.82 of my money which I am now paying my credit card company interest on.
DEAL WITH VANTAGE AT YOUR OWN RISK !
I have contacted my credit card company, Trading Standards and Kent Police. My case has been taken up by The Judge, Sunday Mail. I will also, if neccesary, proceed with legal action for the amount plus all costs.
Vantage Computers advertise that they are a member of "The PC Association" - The association attempted to comunicate with Vantage Comuters, on my behalf but, received no reply and have now discontinued their association with Vantage.
Thank's for the links Stuarti & Slim Shady
It's high time companies like Vantage Computers were given the boot.
I finally got my excellent custom games machine from click here
this company really know how to build a PC - ON TIME and their customer care people are first class. Refund for slight downgrade took place withing 24hrs - FIVE STAR IN EVERY WAY
Colin396 - that's a good company.
As I see it, most companies do well when they are small; then the start to get awards for decent machines, the orders come in, demand grows and they run into trouble fulfilling orders. Then comes shortcuts in either production or customer service and the good name disappears.
It's not only in computing - seems to be the same in many lines of business based on supply an demand. Computer supply is probably hit hardest though because of the advance of techonology and the rapidity with which stock can become out of date.
Vantage were top class not so long ago - it's a real pity that things have turned out this way for them.
Just checked the website, seems Vantage went into liquidation on the 24th
Vantage closed down.
Possibly a new company formation shortly?.
It is my opinion that Vantage were aware of their 'Cash Flow Problem' for some months and have continued to advise their Customer Service team to ward off, for as long as possible, people like myself who were awaiting a refund.
Some simple facts -
When a company like Vantage order component PC parts from various suppliers, generaly they will pay their suppliers on a 30 day account basis for those parts.
If full payment is taken for the PC's orderes, on day one, Vantage are in pocket for at least 30 days and making interest on this money.
This begs the question, where is the money now?
You may rest assured that Vantage will owe money to their suppliers as well as the refunds, due to customers!
'It is my opinion that Vantage were aware of their 'Cash Flow Problem' for some months and have continued to advise their Customer Service team to ward off, for as long as possible, people like myself who were awaiting a refund'...they would have to. If there was a cash flow problem then they would have no cash for refunds. If the company was blabbing that they were skint they would have closed a lot earlier...might have been a good thing but if you are trying to rescue a company...........
'When a company like Vantage order component PC parts from various suppliers, generaly they will pay their suppliers on a 30 day account basis for those parts'...realistically it varies between 30 and 90 days.
'If full payment is taken for the PC's orderes, on day one, Vantage are in pocket for at least 30 days and making interest on this money.'..this is normal business practice and is to be expected when making one off computers or supplying single user items.
'This begs the question, where is the money now?'...form an orderly and long queue behind the Inland Revenue, DSS, Banks, finance houses, preferential creditors etc.
If anyone did not pay by credit card they will almost certainly have lost the lot but you should NEVER use anything but a credit card if you are buying any item.....v.v.v.v.important.
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