UPS dilemma

  Graham ® 15:50 24 Dec 05

I bought a UPS from Ebuyer last spring. It was C. £30 delivered. It is actually used for my garage door, as 'no power = no open door'.

Now Ebuyer want it back, saying there is a fire risk. They will pick it up and refund in full.

The cheapest replacenent I can find is £60. Should I risk it and keep it, or does anyone know of a cheaper source?

  Diodorus Siculus 16:12 24 Dec 05

For an extra £30 I'd rather be without the worry of a fire. You could well have insurance problems if the UPS was the cause of the fire and your insurers knew that you were asked to return it.

  pj123 16:18 24 Dec 05

I think if this is an "official recall" then you should be given a safe replacement.

Check with your local Trading Standards office to see if they have any info on this product.

  Graham ® 16:44 24 Dec 05

Thanks both. The trouble is I only have until the 28th, then they will collect it.

  Diodorus Siculus 16:54 24 Dec 05

Do you suffer from powercuts in your area? If not, then let them take it and go on a search for a new one.

  Graham ® 17:01 24 Dec 05

Yes we do get power cuts, usually when a JCB is in the vicinity.

Another factor is the consumer unit is in the garage. The earth leakage has tripped out 3 times due to failing domestic appliances.

There is an emergency release hidden in the brickwork, but it is such a pain having to repair afterwards.

  oresome 18:05 24 Dec 05

An interesting point raised by Graham ®.

I don't know if the retailer's liability is limited to the original cost of the product, or if the consumer should be left no worse off through no fault of their own.

Ideally, the consumer requires a replacement similar product delivered at the same time as the old one is taken away.

Clearly you can't ignore the recall notice, but I would be inclined to argue for a replacement rather than a refund in the circumstances described.

  Graham ® 19:37 24 Dec 05

This situation is not covered in their 'Terms and Conditions'. I'm going to let them collect it, then see if I can press them for a replacement at their expense. If necessary, I will mention English Law.

  matt2324 00:15 31 Dec 05

Sorry to say, that I was the person who sparked the mass recall by eBuyer of these Kebo UPS.

As a director of a company, I bought a batch of 50 in April 2005, as they were brilliant value. We kept 4 for use in our office and sold the remaining 46.

In October our office one caught fire, fortunately most of us are qualified electricians and we managed to contain the fire within the UPS, and disconnected the battery internally.

During October and November we recieved 12 reports of failure among these units, and on the 12th December a customer emailed me to inform me that his unit had caught fire and even damaged their carpet.

This resulted in me sending a formal letter to eBuyer as the supplier of the goods threataning legal action and quoting damage to the name of my company.

Top marks on eBuyer for this one, the next day the managing director of eBuyer (Armando Sanchez) called me to find out exactly what happened, and offered £1000 plus a full refund for all the units.

These UPSs are very dangerous, you should return them immediately. However, full marks for eBuyer for the quick product recall - they do not manufacture these themselves and are just as much a victim of Kebos very poor and dangerous manufacturing skills.

  Graham ® 07:35 31 Dec 05

Thanks for the info - no need to be sorry! They said they would contact me to arrange for collection last week, but haven't done so.

I hope to negotiate free shipping for a replacement. First choice was item 25109, but they only had one and that's gone! 77130 is my second choice.

  Peter Martin 17:25 02 Jan 06

I have contacted the manufatcures "Kebo" and here is their reply.

Sorry but I can't name these serial numbers indicating faulty units because we didn't know which units suffered flawed MOSFET component. As per we survey made on our MOSFET supplier, it indicated 10% about failure rate which caused our UPS problem (overheated or burnt)

Honestly, our UPS is both CE ( European standard) and UL(USA standard) approved so it will not cause any safety fear. Yet in UK users could be very cautious in quality issue and fear overheated or burnt UPS could cause any fire disaster. In fact, it's impossible because the plastic case is filled up with PAHs high FIRE-RESISTANT element which can stop any fire although it's set off. Some unlucky users saw their UPS was burnt so got rushed to claim their strong complaint on safety to E-Buyer. Frankly, the burnt UPS is resulted from the flawed MOSFET component and this kind of fault could happen in one-month long non-stop use, so if user didn't find any unusual symptom after one-month test which means this one belongs to the 90% flawless range.You must be this like

So you've no need to worry about the unit you are using at all. Very simply, we can show you our CE certificate and you also please log in UL link to search for E number 254372 which approves our UPS is UL approved. If our product can't assure this simple safety, neither CE nor UL could be passed.

One more problem found is the CD software, we've also purchased high-failure-rated PowerManager softer whose serial number is not easy to be authenticated by the software commander. Honestly, many users also complained about this issue, so we now changed to use UPSillion2000 from Megatech Company (Taiwan) who works much better

I am sure that the UPS you are using can survive 1-2 years

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