Esnet Ltd. - Terms and Conditions
"7 - Distance Selling Regulations
In accordance with the Distance Selling Regulation, the customer has the right to cancel an order within one week (7 working days) of delivery. In accordance with legal provisions personalised items, unsealed software or audio and products containing an activation key are exempt. The customer is expected to take good care of all items and not use them, any goods not returned in an 'as new' condition may be refused or involve extra costs in making the goods 'as new'. In order to meet the 1 (one) week deadline, mailing the cancellation notice within that time frame is sufficient. Please, always refer to and include the order number. The cancellation must be put in writing and must be forwarded to Orders, Overclockers, Unit 40 Imex Business Park, Ormonde Street, Fenton, ST4 3NP by mail or e-mail to [email protected]. When returning non-faulty goods under the Distance Selling Regulation delivery costs may not be refunded, if the customer wishes Overclockers UK to collect the goods the costs incurred shall also be deducted from any refund. Please note that you have no right to return goods under the Distance Selling Regulations if you are a business customer."