Tiscali - difficulty in connecting

  Cara2 18:47 28 Dec 04
Locked

A colleague at work has been unable to connect (broadband) over the past week or so.

Tiscali have told him that outside Christmas lights near a telephone cable may be the cause?

He does not have outside lights, but a neighbour does. Does anyone think this is a possibility! Personally never heard such a thing before.

  ste_bla 19:38 28 Dec 04

It has come to BT's attention that an extremely small percentage of seasonal lighting, which can be used both internally and externally may cause interference with the broadband service. When the lighting control unit is set to any mode other than a steady state it may generate high levels of radio frequency noise and may cause the broadband service to lose synchronisation.

  ste_bla 19:38 28 Dec 04

Also look on google click here

  spuds 20:50 28 Dec 04

Get your collegue to contact BT for a line check. But BT may suggest that they contact their ISP due to it being a broadband matter.[Known in the trade as passing the buck].

  Cara2 21:14 28 Dec 04

Thanks for your replies. It looks as though there may be some substance in Tiscali theory!

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