Tiny Notebook, no parts provided?

I bought a Laptop from Tiny Direct online a while ago, with no extended warranty. On the 13th month, my Tiny Laptop ceased to operate [December 2002]! This was caused by cooling fan fault within the laptop.

I contacted the Tiny Technical support who sent me a faulty fanplate which was everything around the fan, but NOT the cooling fan!!!

I continually contacted Tiny about the wrong part and about the Cooling Fan which I required. I have been contacting Tiny regularly since the problems started and 7 months later, I still do not have a replacement cooling fan.

One of the staff replied saying that the manager said that "Laptop parts are not supplied to customers". Regarding this reply, I was confused because why did they supply me with the faulty fanplate before however refuse to send me the correct parts now?

In this event, we've spent:
a) 7 months without a computer to use
b) Around £100 of telephone bills to Tiny

Is this fair trade? Can anybody help solve this?


Thanks, Kin Wong

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