and it's by praising the good companies that we might get the less efficient ones to realise that customer service is probably the single most important ingredient in the successful business mix.
It's also the most difficult to get right - so well done BPC-UPS.
Their site is another story. It looks as if they're developing it in Microsoft FrontPage, and there's quite a way to go I think. Some of the buttons aren't working, and some of them link to the wrong locations. I'm sure they'll get it all sorted out in the end.