I ordered a Philips DVD-Recorder from Tesco Home Shopping website as a family Christmas gift on 07/12/2002. I was given an estimated date of delivery of 18/12/2002. They supposedly do not take payment until the day goods are dispatched.
On checking my credit card statement online, I saw that payment was taken on 12/12/2002. I was rather pleased with that at the time because that means I should have the recorder before Christmas. Afterall, the small print did state that it usually take 5-7 working days for delivery although it may take up to 30 days which was (according to the small prints) is the exception rather than the norm.
18/12/2002 came and by 6 pm there was no sign of any delivery man. I telephoned their customer service line and was told that the recorder was definitely in the hands of the delivery man and shoudld be with me in the next two days max.
19/12/2002 came and went. 20/12/2002 came and went. On 20/12/12 Friday) I telephoned again at around 6 pm and this time I was told that I will definitely NOT be getting the recorder in the next couple of days because it was the weekend. VERY HELPFUL information.
23/12/2002 (Monday) came and went, 24/12/2002 came and went. Still no sign of the recorded which I had paid for.
25/12/2002 - No Christmas present for the family!
Had to console ourselves with a pack of DVD media which was also bought online but which arrived just 2 days after it was ordered.
26/12/2002 Sent off two letters to two different addresses I found on Tesco website. As of today, I do not have any replies to them.
26/12/2002 I also sent off an email to them (Tesco) from their "Contact Us" page. Never got any replies neither.
Then I found an email address and sent them an email direct from Outlook Express. The next day, I receiced a reply. A rather curt one at that. It was to acknowledged that they have received my complaints and are disappointed that I should have cause for complaints (their words) and my money will be refunded as soon as they finished their enquiry. That was on the 28/12/2002.
07/01/2002 I sent them another email asking when I shall get my refund and again I received the dame reply. There was no indication at all as to when I shall see my monwy again. Afterall, £398.99 is not exactly a tiny amount and they have had my money for over four weeks now.
I cannot seem to get anywhere or at least get a straight answer from them.
What are my options? presuming I have any?
Sorry for rabbling on like that.