Huawei P10 review
My router packs up so I buy TalkTalk's wireless router because its quite cheap and they are my ISP.
It works OK but I thought, knowing Talktalk, I'd test the support. Phoned the number on the box (TalkTalk) yep seems Ok, quite helpful. So I next emailed broadband support - eh no we sell it but don't offer support, you will have to talk to the manufacturer!
So I says,
1) The only sticker on the router says Talktalk,
2)Sales of Goods Act says you sold it - you deal with the problems
Its gone very quite at the talktalk end.
probably lost their voice with all that talking
dagbladet - well yes there is a minor issue with it - but having previous experiance with talktalk I decided, before things get worse, to test the water, as they say. Its very unlikely that a couple of emails has added any extra waiting time to those with "genuine" problems.
jakimo - just maybe!
If TalkTalk sold you the router they're responsible to you if it has a fault.
It doesn't have a fault though, so you're wasting your time and theirs by phoning them. Best to wait until you have a problem, don't you think? I'm sure there was a queue of callers with genuine problems, and your experiment must have held someone up.
can i refer you to "there is a minor issue with it"? I'm trying to work this issue out myself before contacting talktalk but I thought it prudent to test the water.
Stop "genuine problems" being solved? Come on -read the posts in the forums about talktalk and the others! I really don't think I've slowed anyone down - are you saying that when we get a problem with a company i should stop and think "oh I better not complain in case someone more important might be slowed down? If they have a backlog they should get more staff.
Sorry I thought this forum was here to highlight such attitudes and help others stick up for themselves?
Can I refer you to...
"It works OK but I thought, knowing Talktalk, I'd test the support. Phoned the number on the box (TalkTalk) yep seems Ok, quite helpful. So I next emailed broadband support..."
for sarcasm, just because this isn't working out the way you had hoped.
In your original post you clearly stated that "It works OK but I thought, knowing Talktalk, I'd test the support." Perhaps you might read that again - 'it works OK'.
Suddenly, when someone (understandably) questions your rationale you introduce this 'minor issue'. and then have the temerity to question our motives here.
I'm sorry, but I read it this way - you thought you would post your thread and get some supportive posts from other people who shared your 'here's a laugh' attitude, and when that hasn't happened you come out with this righteous indignation approach. Not content with wasting TalkTalk's time, you're now wasting ours.
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