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After ordering some clothes on line from a catalogue I was directed to this Shopper Discount and Rewards site which informed you that if you signed up with them you would get 15% back from whatever you spent in various outlets. I signed up and had to give my card number. (no problem as I thought I would be paying for goods through them. A couple of e-mails then arrived reminding me that I hadn't bought anything. When I looked at my bank statement they had taken £10 from my account so I checked through the e-mails and found in the (very) small print that to get this discount I had signed up for a subscription of £10 a month. This wasn't on the page where you signed up and I'm sure I would have spotted it had it been - and there was a free trial period of 30 days apparently safter which they would take £10 a month. Looking at the e-mails that were sent the terms regarding subscription appear in very small print at the bottom - I missed them too. I phoned their freephone and through their automated system cancelled the subscription, on listening to their recorded message again I found I could get a refund which I opted for, if I then listened to that message again I found I could talk to a human. In my opinion this constitutes a scam, the lack of clarity regarding a subscription, the ease with which you can cancel and if you don't listen to the recorded messages again you don't know about the opportunity to reclaim your subscription. How many people would go to that trouble - they'd probably think sod it I've lost my money. Finally, why would anyone with more then half a brain spend £75 a month on goods just to get their £10 subscription back? I got my refund but how many haven't bothered?
Thank you Wee Eddie I'll do that, it was connected by a reputable catalogue site so it just shows you how careful you have to be. It is actually part of a company called Webloyalty International in Sevenoaks Kent.
wee eddie - I've just looked at EULAlyzer and it looks like a good product. However, before you can install it you have to agree to their licence agreement which is in the format that their site mentions people don’t read or only skim through. How ironic is that?
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