False Advertising

  akzah 17:42 03 Apr 03


Last Year Bought a 256 MB DDR PC2100 Memory (Major Branded) from Scan.
click here

It failed this year in Feb, and my computer would not startup and BIOS reported memory failure. Anyhow I sent it back and got another within two weeks.

This one, started playing up and XP would not boot. I ran memtest which scan uses to test there memory and it found 5000+ Faults. The programme said over 200 were enough to cause problems and warrant replacement.

I phoned Scan, and they said to change a few settings in the BIOS and XP would boot, but it did'nt work, they said 5000 faults was not bad memory. After a bit of arguing they agreed that it was the memory causing the computer not to boot.

After asking why this has happened, He said "Well, its not Major Branded Memory so these things can happen". Though I had infact bought Major Branded Memory, he was a bit hesitant and changed the subject.

I checked the site again and it cleary says Major Branded Memory, the picture displays a Twinmos Memory, though the one I sent back was from Mcom. My invoice also stated Major Branded Memory.

I told the Employee about my invoice and he said "okay, if we find it faulty, you get your money back, else a Major Brand such as Corsair"

Is what Scan are doing ilegal ????

  GANDALF <|:-)> 18:01 03 Apr 03

One would assume that 'Major branded' is not the trade name but refers to an item from a known/established/large company as oppossed to a backstreet company.


  BabyOp 18:44 03 Apr 03

This would not surprise me with Scan. A while back they were advertising a special on 25 CDRW with 700Mb capacity at a good price so I went ahead and ordered them along with some other stuff. When everything arrived the CD's were only 650Mb so I called to ask why they had sent the wrong ones and they told me they hadn't. The guy on the line said you can't get 700Mb CDRW so they couldn't possibly send them to me. Looking around on other sites and you clearly can get them so I suggested Scan were falsely advertising goods they couldn't supply. The lad said send them back and get a refund, but you can only use the courier they use so it was going to cost me nearly £10 to send them back so it wasn't worth it but after this experience I tend to steer clear.

  Forum Editor 18:48 03 Apr 03

is a bit loose, and I'm surprised that anyone feels it to be good enough to describe anything.

The term could be used to describe virtually any brand of memory, and although it might be possible to argue that certain brands are better known than others I wouldn't like to bet on the outcome. Computer component manufacturers are not always household names, and many companies make components for the 'big name' brands without ever being known in their own right. A good example is the Taiwan Semiconductor Manufacturing Company; not exactly a name that is on every computer user's tongue, yet this company makes the silicone wafers that are used by Nvidia, Via Technologies, and Qualcomm to make their world-famous products.

Stick to your guns, and demand that you get some working memory or your money back. Forget the 'major branded' part of the equation,because it isn't relevant. Neither is the silly remark made by the person who told you "these things can happen". On the face of it you have been sold memory that isn't fit for its purpose, and you are protected by the Sale Of Goods Act.

  akzah 20:06 03 Apr 03


Thanks for your comments, I understand that it is a loose term, though the picture given is confusing as that shows Twinmos Memory.

Anyawy will keep you posted on what happens.

  davidg_richmond 00:59 04 Apr 03

often ram can be referred to as 'major on major' or 'major on third'. these are not military-themed porn flicks but a way of describing who manufactured the actual circuit board the chips are on. there are only a few chip makers around, such as samsung and crucial's parent company. these are 'major' manufacturers. if they also made the board, the ram is major on major. if a different company makes the board it is major(chips) on third(-party board).

'major on major' is usually a good indication of quality. i believe this is what Scan may be referring to.

  Stuartli 14:23 04 Apr 03

I was just about to give the same explanation when I came across your posting as I scrolled down to the response box...:-)

Many retailers use the expression "major on third" and I was aware of its implication.

  akzah 17:02 07 Apr 03

Scan have found that it failed under MemTest and are giving me a refund.

Now I am going buy from a local shop, either Nanya 256 DRR £35 or a Samsung £39

Thanks for your help guys.

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