Scan - Good Service

  JackMC 17:52 15 Jul 03

Good news for a change. I was building a computer with parts purchased from Scan when problems set in. The system was Athlon 2800, latest MSI motherboard and two sticks of 512Mb fast DDR memory. The fault was strange. With the motherboard set to normal FSB the BIOS reported the 2800 but Widows XP would not install - odd files were not copied. Set the motherboard to slow FSB and the BIOS saw a 2299 processor and nothing couls persuade it otherwise. Now Windows installed with no problems. Then odd crashes occured which became more frequent with a final boot failure. It might have been processor, motherboard or memory. Scan took them back without question and arranged collection as well They tested and it was the motherboard. Replacement followed so well done to Scan.

  jimv7 18:28 15 Jul 03

Nice to know that they might be improving.

  RomQ 12:20 16 Jul 03

I understand that Scan are making a concerted effort to improve their image and their ratings have certainly shot up over the past few months.

  Stuartli 09:58 17 Jul 03

In company with several people, including an IT buyer, many thousands of pounds worth of items have been purchased from Scan over a number of years.

The number of problems involved with these many orders have been very few and far between and quickly resolved.

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