I really cant see the point of your post.
While this "Man" may well have helped you, if, as you say he is not at all happy with the delay, then surely he would not be happy with the delay that hundreds of others experience?
If he is not named nor his details given out then no-one else may contact him and he will remain blissfully ignorant that there are loads of people in the same boat as you.
I am pleased that you have got your problem sorted, but by not giving details out your post does smack a little of smug self satisfaction and I am absolutely sure that Mr Johnathan Wall, Marketing manager on:
jwall.@beta.dabs.com or [email protected]
will be more than happy to hear from anyone with a similar problem (or should be)!!