The answer was on their website. D'oh. I must be blind!
Cancellations and Returns
Cancellation (Delivery items only)
If you have chosen to have your order delivered, you can cancel your purchase at any time either
before or up to 14 days after delivery by:
+ Returning the product to one of our stores (please bring your receipt with you and the card you
paid with, so that it can be credited); following the 'Returns' instructions in your delivery
Emailing us at firstname.lastname@example.org;
Phoning us on 0844 561 0000- please have your order reference number and delivery details to hand;
Writing to after sales:
P.O. Box 1925
S2 5XW (please do not post products to this address)
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to
examine the product you must have done so without damaging or marking the product in any). It
should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs,
CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must
also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product
to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns
labels. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
+ You have chosen a Collect@Store option;
You return your product to a store without proof of purchase;
There is a contract for services with the product and you have started using the services (this would
include e.g. a mobile phone subscription, but not an extended warranty service agreement);
The seal has been broken on any software including games; or
The goods were a special order to your specification.
Return of Faulty Goods - Delivery Items
The following are guidelines for all goods ordered for delivery. (For Collect@Store orders, please see
in store Terms and Conditions and your receipt wallet). Wherever possible we will respond to your
If there is a fault with your product within 12 months of delivery (or other defect with your order),
we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of
an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
+ In otherwise in 'as-new' condition;
Complete with any accessories and free gifts offered with it (and, if possible, the original box and
Please return the product to a PC World store or phone PC World aftersales on 0844 561 0000
(9am to 8pm Monday to Friday, 9am to 5pm on Saturday & 10am to 5pm on Sunday). If a fault
occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three
months from delivery.
If a pre-recorded videotape, DVD, CD, Minidisc or other software is faulty under guarantee we will
happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges.
We will also pay for our costs of collecting goods for replacement or refund if they are not taken into
a store. Replacement goods are sent by standard delivery only (i.e. premium services are not