PSU dead after 4 months.Company says 30 day deadline

  ciaranz 15 Jul 12
Locked

I bought a Case and PSU from internetct.co.uk through Ebay on 25/02/12.The PSU packed up 2 days ago.The company says it is still under warranty unless I bought it on Ebay in which case I had only 30 days.Surely this PSU was 'not fit for purpose'.You expect it to last longer than 4 months.I paid for it through Paypal. Shouldn't the company replace this faulty item? Am I left out in the cold because I bought through Ebay. Can they simply dismiss the fact that it died after such a short time?

Regards Ciaran Mulholland

  wee eddie 15 Jul 12

If new and bought from a UK Based Company, you should be covered for a minimum of 1 year. The Company, that you bought from, is the one you should deal with.

If second hand or purchased from outside the UK, I think that you are onto a looser. Although you have some Rights, the cost of enforcing them may exceed the cost of you buying a replacement.

These are opinions, others may be able to quote the facts to you.

  Forum Editor 16 Jul 12

"Can they simply dismiss the fact that it died after such a short time?"

No,they can't. Regardless of any terms and conditions which may be placed on a transaction by a supplier, consumer law is overriding. You are entitled to expect a replacement if a product develops a fault within six months of the date of purchase, unless the supplier can prove that the fault wasn't inherent at the time. In practice this is virtually impossible - tell the supplier that you are entitled to a replacement.

If the supplier is based in the EU you will be covered, but if that's not the case you'll run into difficulties, as UK/EU laws will not apply.

  jaraba 16 Jul 12

Looked them up and they are based in stoke

Instead of 0870 number look here

  jaraba 16 Jul 12

Computer Technology Stoke Limited

01782 273333 (got from saynoto870

  spuds 16 Jul 12

I think that you might need to check on the eBay advert that you made the purchase from, because some items sold through eBay are advertised as 'used' and/or 'refurbished''returns' with limited warranty conditions specified, at the time of purchase.

If the item was brand new and unused, then that's a different matter.

Should there be a problem with the retailer/seller, then contact eBay/PayPal, for advice, and possibly regarding their customer protection scheme.

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