problems with emails to btinternet addresses

  palinka 18:46 09 Feb 10
Locked

The more I see of BT Internet the more dissatisfied I am. I do not have a btinternet account or email address and nothing would persuade me to have them.
Almost a year ago I discovered that emails sent from my domain name to a friend with a btinternet address were not arriving; then we discovered that they went straight into his trash or spam folder.
At that time there were fairly few btinternet addresses in my contacts list; since then BT has done a lot of advertising and as a result there are now far more.
So OK, btinternet doesn’t like domain names; but it doesn’t like my real email address either (@pipex.com)
Almost all my friends with btinternet addresses fail to receive my emails - until I (or they) have spent time sorting out their Webmail & teaching it that emails from me are OK.
And by helping some of these people I’ve discovered that it isn’t just MY emails that don’t arrive – it’s many other people’s mail that goes into Trash; in some cases it’s more than 50% of their incoming emails that are sent into the webmail Trash folder. Even incoming mails from another btinternet account are sent into trash! – even when the subject matter was simply the agenda for a council meeting (so nothing that could possibly be interpreted as trash/spam).
We can mark those domains or email addresses to be delivered into the Inbox, but next time the chances are that they will still end up in Trash.
We can put those addresses into the contacts list…….but the result is the same – still into Trash.
Meanwhile Spam is also sent into Trash , not Spam – even the most obvious, the sellers of viagra (and this is in spite of long ago setting up a filter that emails containing that word are spam.)
Has anyone found a solution to all this? I’m sure the problem is not confined to just me and my acquaintances. But you nmay be unaware of it because by default Spam is deleted for ever after a month, without notifying you; and maybe btinternet does the same - or similar - with Trash.
This issue is taking hours of our time; I know of no other ISP whose management of incoming mail is so random and careless.
Who can I - as a non-user of btinternet - contact about this issue?

  100andthirty 19:31 09 Feb 10

I have BT Internet and this isn't a problem I've got. I get lots of emain from lots of people some of whom have Bt Internet accounts. I also get lots of spam offering me all sorts of dubious things; the fake Rolex watch being the least offensive!

It is very rare to have genuine emals classed as spam, but if they are it's easy to tell the spam filter that they're genuine.

  palinka 19:34 09 Feb 10

100andthirty, I have dealt with spam filters in many ISPs and what you say is true - tell it that such and such is spam and thereafter no problems.
Meanwhile everything else goes into Inbox. But I can't get btinternet to play ball at all.

  palinka 15:40 17 Feb 10

not resolved; but I'll close this thread.

  palinka 13:32 14 Mar 10

I now have a solution:
The people with the address I had difficulty emailing to were originally …@btopenworld.
When they switched to broadband their address was changed to ….@btinternet. - but BT said it didn’t matter which of those two addresses they used. That advice was WRONG. It DOES matter.
It’s the mail sent to … @btopenworld that is sent to trash by the BT/Yahoo server (so much for BT’s advice to use either address). Mail to ..@btinternet arrives in the Inbox.
An added problem was that my friend’s emails were SENT as from …. Btopenworld , so anyone clicking “Reply” was sending to THAT address and their replies went into Trash.
This doesn't account for my original problem (writing to them from a domain name) but we created a filter to cope with that.
There must be many people in a similar situation (many of them unaware of it). BT are clearly giving inaccurate information to their customers who had dial-up and switched to broadband.

This thread is now locked and can not be replied to.

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