This is an on-going problem with PCW, or at least so it seems. PCW keep assuring us that they now have a very stringent returns policy, whether the assistant will sent this back for checking, or just put it back on the shelf, is another matter.As it is obvious that you are concered, otherwise you would not have placed the matter on the forum, I would suggest that you write to the DSG/PCW main customer services and express your views, and see what their reply will be.I would also mention that you had the inconvenience of the 90 mile return trip, and that due to their error, some form of compensation is due to you.
Strangely as it may seem. I was in a Curry's [DSG Group]store last week, and a couple were returning a 'new'vcr which they had purchased 2 hours earlier. When they had opened the box and checked the vcr, they found someone had left a vhs tape in the machine. Makes you think doesn't it!.