I just logged on after receiving this months copy of the mag.I noticed you are running a survey of Dixons drop in sales, anyway someone said it was due to lack of confidence in the economy.
I disagree,let me relate what transpired when i ordered agoods in the sale online at PC World on the 2/01/03. the total saleprice should have amounted to£183.97 i was charged £233.97. I checked my account online to find that their addition was £50.00 out. I immediately emailed them and have sent more than 8 emails since all to no avail. They took the money from my credit card sent me the goods even though i told them not too. When i recieved the parcle today they have the item on an invoice showing it charged at £199.99 yet it is still shown online in my account at £149.99. I immediately sent them another email telling them to cancel and arrange collection. I also Emailed customer services at Dixons and Corporate affairs.This matter could have been sorted with 1 email saying that they where looking into it and that they would respond.Instead they have consistantly refused to answer the phones or my Emails.