PC dials a premium rate porn number by itself

  Pappyon 15:30 04 Aug 04
Locked

My sister who is in her seventies had an item on her phone bill for £18 which was due to a premium rate number being dialled at £1.50 a minute.

Telewest told her the number had been dialled from her 56K dial-up connection on her PC.

When I checked the click here I learned that this number 09099676283 is an Adult premium rate number based in Majorca and is presently under investigation.

While I know that my sister will not have this money refunded, can anybody tell me if it is the case that a program has been installed on her PC and is dialling this number, and what if anything I can do to get rid of it.

  terryr48 15:49 04 Aug 04

I think you will be better off posting this to the helproom forum for advise on how to remove this programme

  terryr48 15:51 04 Aug 04

P.S have you now asked your sisters tele co to bar premium rate nos

  Pappyon 16:05 04 Aug 04

When my sister phoned Telewest about this charge while they knew what it was, they did not mention anything about being able to have Premium Rate numbers barred. While I understand that you can do this with BT I don't know if Telewest (Scotland) provide such a service, but I will definitely make enquiries.

I must emphasise that my sister has no antivirus program installed, and as far as I know not even a basic firewall, she would think a firewall was something you baked scones on, so after reading up about this on the net, I think it was inevitable that this was going to happen sooner or later.

  terryr48 17:09 04 Aug 04

I think you should persaude your sister to download a free anti virus & firewall because sooner or later the whole comp will go bottom up
Zone alarm firewall and avg antivirus are both free and easy to install. You may need to install some spyware remover to rid her of this dial up number

  maz2 17:19 04 Aug 04

Also install Ad-Aware to get rid of anything that may have installed itself on her PC and Spywareblaster (which should have all protection enabled) to stop this happening again, but remember you must keep all these programmes updated regularly

  Pappyon 17:23 04 Aug 04

I have found out that Telewest will introduce premium rate call barring on a line for £1 a month.

I will definitely persuade my sister to install ZA and AVG after this happening. I never realised up to now how important this is! I run my last machine with a dial-up connection for two years without any such programs installed, that's why I didn't bother to tell my sister about these programs. Guess I must just have been lucky, or maybe these scams weren't out then!

Best Wishes

  maz2 17:25 04 Aug 04

hclick here links to AVG, Zone Alarm, Ad-Aware and Spywareblaster. I'ts a lot to take in and can be confusing but unfortunately you have to have these programmes as there are evil people out there who think it's fun to make other prople's lives a misery, if you install them and just show her how to update you should be ok

  maz2 17:30 04 Aug 04

click here avg free anti virus
click here spy programme remover
click here spyware blocker stops diallers being downloaded

  Pappyon 17:30 04 Aug 04

Thank you maz2.

I was in the middle of composing my last post when you posted before me. I will definitely take your advice.

My sister could never install these programs on her own, or keep them updated, so I shall have to help her out, but I only see her about every six weeks.

  terryr48 17:46 04 Aug 04

Just one last thing, there is a programme which installs itself called cool web search- this installs loads of links to porn sites and is a pain to get rid of--I don't like to be the bearer of bad news but forearmed is forewarned-If your sister has a firewall this should prevent this at least.

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