This is an 'idea' that has been posted more times than requests for obtaining music without paying. It simply can't be done. And customer service is subjective anyway. I for one have been happy with the service provided by Mesh and Dell, yet a quick look at these pages will sugest they don't always get it right.
What PCA have done in the past is a survey that tries to gauge customer service. This is similar to the JD Power survey run by Top Gear each year.
The reviews take place well before you or I see the Mag so what may be true in terms of customer service may no longer be true by the time it were printed.
If the people at PCA knew when a company were going to fold I doubt they would be sitting in their offices, they'd be out selling that information and making huge sums.