PayPal - Sellers beware

  xania 19:46 11 Nov 09

PayPal now provide a facility for allowing sellers to print off address labels with postage paid. A great idea until you look into the detail. If you want parcelpost or more expensive means then fine, but don't post smaller items - you will get a shock!

I recently sold an item which was quite small (78 grams) but Paypal's minimum charge for this item was a massive ££4.41 parcel post whereas Post Office actually chaged me £1.28 to send the item by package post or 75p letter post (all figures 2nd class).

I did advise PayPal of this problem, but their only reaction was to simply explain how to print off the label. Further probing did finally elicit the solution - you don't have to use Payal.

Don't worry - I wont!!

  spuds 22:43 11 Nov 09

I receive many items (mainly dvd's)per week from eBay sellers using the PayPal postal method, but at the same time some people use the system provided by Royal Mail on-line or normal post methods.

One thing that niggles me the most, is when the seller doesn't provide sufficient postage, and the Royal Mail slap on a surcharge, for the buyer to pay, before receiving the item. No point in sending the item back, because most sellers do not supply a returns address, and that then leaves the buyer to perhaps try and get some recompense from the seller, which isn't always possible.

  xania 11:49 12 Nov 09

Yes - that is a potential problem especially where the seller pays P&P and under-estimates, but you can complain via PayPal and get something back AND give negative feedback if you feel strongly enough.

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