an online purchase goes wrong...

  realist 19:10 02 Oct 05
Locked

OK, so if I have ordered something online and have paid for it up front by credit card and Company have not met their 14 working day delivery promise and won't reply to email what do I do next?
Order value is £350 + vat.
I would add that after countless online purchases over many years this is the first problem I've had.

Cheers

Check that payment has been taken from your credit card and contact the credit card company to request that they refund you as you haven't received the goods?

  spuds 19:24 03 Oct 05

Your rights click here click here

  smokingbeagle 21:02 03 Oct 05

This thread is now locked and can not be replied to.

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