Take note of your username, password and dial up phone number, then get rid of your ntl dialler program (I think it's called gearbox, or some similar silly name). then simply set up a new dial up account to ntl manually. (make sure the old one is completely gone. check add/remove progs and also startup in msconfig). I think the idea behind it was to make it self repairing. when I had it, the damn thing was always over-riding the settings for my anti-virus protection on my main email account. it was a long time before I twigged, and only after my system was infected.