New law helps consumers get an easier refund

  MichelleC 08:27 29 Mar 03

At last some good news for consumers. As of next Tuesday a change in the law will mean consumers have a far greater chance of a refund, a replacement or a repair for sub-standard goods.

The EU directive ensures it won't be necessary to prove the item was broken when it was purchased - the onus will be on the retailer to show it was in full working order when sold. (and silly little disclaimers won't help them).

Also, in a further change to legislation, guarantees are to be legally binding regardless of the wording.

DSG et al take note.

About time too.

  Forum Editor 08:30 29 Mar 03

the new legislation only applies to the first six months after purchase - after that the onus of proof reverts to the consumer, as is the case at present.

We already have a thread running on this subject, so I hope you won't mind if I lock this one.

  Forum Editor 08:32 29 Mar 03

can be viewed if you
click here

This thread is now locked and can not be replied to.

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