when I upgraded to XP 6 months ago my Mustek 1200 scanner wouldn't work. I downloaded the appropriate new driver, but still no joy. I emailed Mustek for help. Their reply was unintelligible. I emailed again with specific and very clear questions. The exact same reply came back. I got the impression that their helpline was being run by a non-English parrot which was incapable of giving other than stock answers.
I scrapped the Mustek and bought a Canon 3000F with built-in 35mm film/slide copier. Brilliant.