my father in law bought a new PC from them a week ago. All was OK except when you tried to connect to the net - using Freeserve. The modem dials but then the screen freezes - the only solution is to re boot.
It is set up OK with Freeserve, so we tried Multivision tech support. They...
1) sent an XP servise pack 1. It did not load.
2)they sent another one. We then noticed that the copy disc of XP that came with the computer said 'service pack included.
3) they then suggested the modem driver needed changing. They gave us an address to find it - it was wrong. I found it and loaded it on - eventually - the instructions Tech support gave were also wrong.
4)it still does the same.
so far they have failed to return 4 calls, have been left 8 messages, and we are no nearer a solution. Surely a quality control check at point of manufacture should show a faulty modem - if that is what it is. Multivision seem v.reluctant to send out an engineer.
Anyone out there have any ideas what the problem may be, and where to go next with the company?
Thanks in advance....