800 squid! I have just threatened to torch our much maligned cat, as Her Ladyship has run up a 60 squid moby bill..........and I get 600 mins a month free to any number. :-(((((
Anyhow putting this in perspective...
a) There is a chance that a card can be cloned, although if the phone was supplied in the last 6 monhs this is highly unlikely. I would suggest that you ask Customer Services if they can supply you with a detailed call breakdown. If they say they cannot they are telling porkies, as ALL messages are recorded to be filed for 6 years. They could always get their *cough* 'friends' at GCHQ to get off their butts and help ;-)). The fact that his new number is being texted makes me think that cloning is not the problem.
b) There is also a possibility that one of his friends has replied to one of the numerous 'd'ya wanna have your lame team's footie results texted to you?' messages or 'Hi, my name is Flossie can I text you with my wild, eye-poppin' daily diary'. This is where I would start looking.
c) Next stop Citizen's Advice, pronto. click here for your nearest.
d) 'I paid ?25 to have his number changed....and it's still happening!' would also suggest that his number is being mixed up in the billing but this would one hell of a coincidence as it was happening with his first number. This would lead me to believe that someone close to him is allowing the texts to be delivered (see b). I am not trying to be patronising but are you 100% sure that he could not be doing this? All it would involve is typing 4/6 numbers or a simple phrase. I sometimes work with teenahgers with learning difficulties and their intelligence always amazes me.
e) A polite missive sent to the Mobile phones Ombudsman click here will help. Emphasize that your son has learning difficulties and keep the complaint short and to the point...click here
. You can phone fax or email.
If you need any help composing a letter post here, as there are many members who will be able to help. you are welcome to email me using my envelope although I will be away until monday eve.