Whats's the problem? Stick it in the helproom and who knows it may be a problem no more.
I've phoned evesham, had to wait 20 minutes on the one time and 20 seconds on the next. Oh and an unreturned phone call :-(
I think it's always best to phone, never email. They probably get flooded with 1000's of emails a day. Reply to them on a first in the inbox and first out the outbox. I'm guessing there but, who knows. There maybe be a delay of a working day, two working days - bad luck there.
You email them on the Friday, you dont get a reply till the Monday.
When you do (if you) get through they are helpful :-)