that they will monitor our forum, and that they'll respond to any problems that are posted here.
I am bound to say that I have received several emails from disgruntled Microland customers (or ex-customers), and like you I'm beginning to wonder if the company is going to fulfil its promise.
You've posted this outside normal office hours and you're unlikely to see a response today. Perhaps we'll wait until the same time tomorrow to see if Microland spot the thread. I'll keep an eye on it, and no doubt you'll let me know if you hear anything in the meantime. Don't let anything I've said deter you from further action of your own.