Well to be honest if you read most postings here most companies do get a lot of stick here.
I bought from mesh back in 1998 & again in Jan 2005 sadly the company seems to have gone down hill a bit since 98, customer support & service is poor and it seems the fact that customers come here & to other forums to voice their concerns, that mesh are not caring enough to the customer in the first place.
Should Davey of mesh really have to come here and save face for mesh time after time on here and other forum sites? May be that gives you your answer.
How do other companies fare, well Dell have pushed their prices down & make sturdy and reliable PC's as do Sony. PC World also seem to have got their act together and do sell a few good PC's.
Other companies to look at should be novatech at click here who make most pc's to order
At the end of the day the big question is would i buy from mesh again, at the moment no, but if the improved their customer service & support then may be. Good luck in your search for you PC, oh and please report backon any you decide.
Regards Prof (H) Jones