..... continued .....
So, Mesh Computers …Good? … Bad? … or Both? Well in my opinion, it seems they were “Good” in the 1990s, but now they are “Both”, Good if you have no problems with your computer, but Bad if you have to avail yourself of their Customer Service. Personally I do not think I would risk buying from Mesh in their present state, but if you do take the risk and buy from them, then the odds are still in your favour of getting a reliable good value system. It may be safer to stick to a bog standard advertised Mesh computer rather than a bespoke specification. If your computer arrives and there is something wrong, then a rejection under The Distance Selling Regulations may be the best course of action, given the travails of dealing with their Customer Service, but you will lose the cost of collection and return to Mesh, typically £30 to £50.
As for the future, the bad news for Mesh is that although my heart hopes they return to their former excellence, my head cannot see how this could happen. If they cannot do diamond jewelry then maybe they should try lawnmowers. At least disgruntled lawnmower purchasers are less likely to post on lawnmower forums than disgruntled computer purchasers are on computer forums like this. The good news for Mesh is that I am not a brilliant entrepreneur, whereas the two owners and joint chief executives of Mesh are, and time will tell whether the action they are taking is going to revitalise the company and return it to its former glory or whether they are simply shuffling the deckchairs. Time may not be on their side. If Trading Standards received complaints, there certainly seem to be some failings of Mesh Customer Service which would be investigated and if Mesh became “Bad” then the market would eventually condemn them to the same fate as Tiny and Time (both apparently resurrecting again). That would be a great pity for a once excellent company like Mesh, which still offers good value computers. If they went under, all of us would probably pay a few percent more for our computers in the future, because their demise would relieve the competitive pressure on the remaining retailers.
Well, there should be enough here to arouse both fans and critics of Mesh and a lively debate with contributions from both groups will hopefully help those readers who are considering ordering from Mesh.