It was now the 18th August.
I received a call from MESH asking to confirm my cancellation (although it was a thinly disguised ploy to get me to reinstate my order). After much apologising on the part of MESH I agreed (despite my better judgement) to go ahead with the order, and even pay the extra for the CPU. I was promised the PC with in 4 days. I declined this as the company refuses to give definite delivery days, and have no form of order tracking on their web site, so I arranged for it to be delivered the following Saturday (28th Aug).
No PC on Saturday. I call them yet again. I’m told that this time there is a fault on the GeForce 6800Ultra cards and they will not be getting any more until September 20th! Once again the sales person is shocked that I was not informed!
MESH had over £1100 of my money since the 30th July (the day after I placed the original order) and a further £105 since 19th August.
This time the options I was given are, downgrade to a 6800GT and get some money back, or change to an ATI X800XT PE for the same price. I am told that both are in stock and I can have the delivery on Monday (6th September), when I told them to cancel my order I was offered Saturday (4th September). I change to the X800XT PE.
I also sent a letter to their Sales Manager, Simon Fitch, detailing the problems above, and expressing my hope that I might get the order on Saturday. Maybe I’m expecting a little much here, but if a disgruntled customer, on the verge of cancelling their order sent me a letter, I would probably check it out myself and ensure that the order was going through. But perhaps £1200+ is not enough to qualify me for their minimum level of customer service, and certainly not enough to warrant the attention of a sales manager.
Now… A gold star if anyone can guess what happened on Saturday!
Yet again I call up MESH and ask what the problem is, being at it’s the third time they’ve missed a delivery. I am told that they have no stock of the X800XT PE cards! And to rub salt in the wound I was told that this had been common knowledge in the company for over a week so why the previous sales person had offered me this card was a mystery!
At this point I cancelled my order. This time for good! I will never order from MESH again
I tried calling up their Sales Manager today to see if he had indeed received my letter, but unsurprisingly he couldn’t come to the phone.
I’m not an unreasonable person. If MESH had been upfront with me and told me that the 939 socket had been offered by mistake I would have accepted the old motherboard. If they had been honest and told me that it would be over a month because of stock shortages on the graphics cards I would have waited. But no, they lied to me, tried to get me to pay for their oversight, and seem to be unaware of the industry they work in, because they really know nothing about PC’s.
Phew, I feel better now. Thanks for listening. Good night!