I had no broadband service, it failed on Sunday 23/07/06 and it transpires this was due to a power cut that knocked out all of the madasafish servers.
On Monday morning I started calling, and when I could borrow someones internet connection emailing madasafish Tech Support. All the usual, hard reset of router, disconnect cables etc.
I could see clearly from the modem status on my router that the ADSL line was good but I could not log onto the madasafish server. Eventually on Tuesday, I was told by tech support after a line check, that as my mac key had been used, Madasafish would no longer allow me to connect to their server.
I sent my final email, saying I was still paying for service from madasafish, and they must connect me to their server, this was ignored. Finally called customer services, who spoke to an acoount supervisor, and told me Tiscali now had my line, and I would have to speak to them. I explained madasafish still had my line until 31/07/06, but was told contact Tiscali.
10 minutes afetr that phone call my connection came back to life!
Isn't migration wonderful?
It certainly was not the 30 minute loss of service I had been expecting! Hopefully all will go OK with the switch on Monday!